Refund policy

Refund policy

 

Vicolo Guides sells digital products only (PDF guides, a phrasebook and a companion online map). Nothing is shipped: your files are delivered by email right after payment, and you can download them again from the link in that email.

 

If something is wrong with your files

If a file doesn't arrive, doesn't open, or is damaged, write to us at vicologuides@gmail.com with your order number. We'll send working files or a direct link, usually within 24 hours. If we can't fix the problem, we'll refund you in full.

 

Duplicate or accidental purchases

If you were charged twice for the same product, or bought it by mistake and haven't downloaded it yet, write to us within 14 days and we'll refund the extra order.

 

Other refund requests

Because digital files can't be returned once downloaded, we don't normally refund purchases that have been delivered and downloaded. If you're not happy with the guide, tell us why: we read every message and will try to make it right.

 

Customers in the EU and UK

If you live in the European Union or the United Kingdom, you keep any right of withdrawal that applies to you under your local consumer law. Nothing in this policy limits your statutory rights.

 

How refunds are paid

Approved refunds go back to the original payment method. Your bank may take 5–10 business days to show the refund.

 

Contact

vicologuides@gmail.com